Shipping policy

At OraPadel, we aim to deliver your order safely and efficiently using trusted global carriers. This policy explains how shipping works, estimated delivery times, and important information about your order.

1) Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).

Once your order has been shipped, you will receive a confirmation email with tracking details.

During high-demand periods, processing times may be slightly extended.

2) Shipping Carriers

We work with multiple reliable shipping partners, including but not limited to:

  • UPS

  • Canada Post

  • USPS

  • DHL

  • FedEx

  • Other regional and international carriers

The carrier used depends on your location, shipping method, and logistics availability.

3) Estimated Delivery Times

Delivery times begin after your order has been processed and dispatched.

  • Canada & United States: 4–10 business days

  • International (Worldwide): 6–12 business days

These are estimated timeframes and may vary due to customs processing, carrier delays, weather conditions, or remote locations.

4) Shipping Costs

Shipping fees are calculated at checkout unless otherwise stated during promotions or special offers.

5) Tracking Information

Most orders include tracking. Once your order ships, you’ll receive a tracking link via email.

If you haven’t received tracking within 3 business days, please contact us at support@orapadel.com.

6) Customs, Duties & Taxes (International Orders)

For international shipments, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer unless otherwise stated.

7) Address Accuracy

Please ensure your shipping address is correct before completing your order.

OraPadel is not responsible for delays or losses caused by incorrect or incomplete addresses. If you notice an error, contact us immediately at support@orapadel.com.

8) Lost, Delayed, or Stolen Packages

If your order is delayed, please allow additional time for carrier processing.

If your tracking shows “delivered” but you did not receive your package, please:

  1. Check your surroundings and neighbors

  2. Contact the carrier directly

  3. Email us at support@orapadel.com for assistance

While OraPadel cannot guarantee replacements for packages marked as delivered, we will do our best to help investigate the issue.

9) Damaged Items

If your order arrives damaged, contact us within 48 hours of delivery at support@orapadel.com with:

  • Order number

  • Photos of the damaged product

  • Photos of the packaging

We’ll review your case and provide a solution.

10) Contact Us

For any shipping-related questions, please contact:
📧 support@orapadel.com