Privacy policy

This Privacy Policy explains how OraPadel (“we,” “us,” or “our”) collects, uses, stores, and shares your information when you use our website and services (the “Services”).

Contact Information:
Email: support@orapadel.com
Address: 15 Derrydown Rd, Unit 6, Toronto On, M3J 1R2

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

SUMMARY OF KEY POINTS

  • We collect personal information you provide (like name, email, address, and payment details).

  • We also collect some information automatically (like device and usage data).

  • We use your information to process orders, communicate with you, improve our Services, and comply with legal obligations.

  • We may share information with trusted third-party service providers (e.g., payment processors, shipping partners).

  • You have rights regarding your personal information depending on your location.

TABLE OF CONTENTS

  1. Information We Collect

  2. How We Use Your Information

  3. Sharing Your Information

  4. Cookies and Tracking Technologies

  5. Data Retention

  6. Data Security

  7. Your Privacy Rights

  8. International Data Transfers

  9. Children’s Privacy

  10. Updates to This Policy

  11. Contact Us

1. INFORMATION WE COLLECT

Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely by third-party payment providers)

  • Order and purchase history

  • Customer support messages

You must ensure that the information you provide is accurate and up to date.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, such as:

  • IP address

  • Browser type and device information

  • Pages visited and interactions

  • Referring URLs and timestamps

This information helps us operate, improve, and secure our Services.

Information from Third Parties

We may receive limited information from third parties such as:

  • Payment processors

  • Shipping and fulfillment partners

  • Marketing platforms and analytics tools

  • Social media platforms (if you interact with us there)

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate with you about orders, updates, and promotions

  • Improve our website and products

  • Prevent fraud and enhance security

  • Comply with legal obligations

We only process your information when we have a valid legal reason to do so.

3. SHARING YOUR INFORMATION

We may share your personal information with trusted third parties, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and analytics providers

  • Marketing and advertising partners

These third parties are required to protect your information and use it only for the purposes we specify.

We may also disclose information if required by law or in connection with a business transaction (such as a merger or sale).

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and user behavior

  • Personalize content and advertising

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

5. DATA RETENTION

We retain your personal information only as long as necessary to:

  • Fulfill the purposes described in this policy

  • Comply with legal and accounting requirements

  • Resolve disputes and enforce agreements

When information is no longer needed, we securely delete or anonymize it.

6. DATA SECURITY

We use reasonable technical and organizational measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

You use our Services at your own risk.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent for certain uses

  • Opt out of marketing communications

To exercise your rights, contact us at support@orapadel.com.

You can unsubscribe from marketing emails at any time using the link in our emails.

8. INTERNATIONAL DATA TRANSFERS

Our Services are operated in the United States. If you access our website from outside the U.S., your information may be transferred and processed in the U.S. and other countries with different data protection laws.

We take reasonable steps to protect your information during such transfers.

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our Services after changes means you accept the updated policy.

11. CONTACT US

If you have questions about this Privacy Policy or how we handle your information, contact us at:

OraPadel
15 Derrydown Rd Unit 6
Toronto, ON M3J1R2
Canada
Email: support@orapadel.com