Returns and exchanges within the United States are eligible within 30 days of delivery. Items must be unused, unaltered, and in original packaging with all tags and protective films intact. To initiate a return or exchange, contact support@orapadel.com with your order number and reason for return. Once approved, you’ll receive a prepaid return label and instructions.

For international customers, returns are accepted within 30 days of delivery. Please note that return shipping costs and import duties (if applicable) are the responsibility of the customer. Once we receive and inspect your item, your refund or exchange will be processed promptly. For assistance, email support@orapadel.com with your order number and region.