Shipping costs are calculated at checkout based on your location and the weight of your order. We offer complimentary shipping on all racquet orders over $150 USD. Delivery times vary by region:
North America: 4–8 business days
Europe: 5–10 business days
Rest of world: 7–14 business days
All orders include tracking information once dispatched.
What is your general shipping policy?
Each ORA Padel product is packaged with precision and care to ensure it arrives in perfect condition. Orders are processed within 1–2 business days and shipped from our fulfillment centers. Once your order has been shipped, you’ll receive an email confirmation with your tracking details. Please ensure your shipping information is correct at checkout to avoid delivery delays.
Do you charge taxes and duties?
All orders are subject to local taxes, customs, and import duties depending on your shipping destination. These fees are determined by your country’s customs regulations and are the responsibility of the customer. We recommend checking with your local customs office for more information before placing your order.
Do you ship worldwide?
Yes — ORA Padel proudly offers worldwide shipping. We deliver to most countries across North America, Europe, Asia, and Oceania. If your country isn’t listed at checkout, please contact our support team at orapadelco@gmail.com and we’ll do our best to assist.
Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us within 12 hours of purchase. After this period, we may not be able to modify or cancel your order as it will already be in transit.
What should I do if my order is delayed or lost?
If your order hasn’t arrived within the estimated timeframe, please check your tracking link first. For further assistance, reach out to orapadelco@gmail.com with your order number. We’ll investigate the issue with our logistics partners and ensure your product reaches you as soon as possible. In the rare event that your order is lost, we’ll issue a replacement or refund.
